![]() To replace a lost, stolen, or broken device: For Canadian addresses, an additional $3.00 shipping fee will be assessed, plus the aforementioned admin fees. Damage resulting from misuse, abuse, negligence, accidents or shipping damageįor devices outside of the one-year warranty, but still under an active license period, the cost of a replacement device is $26.95 plus $7.95 shipping and admin fees, when shipped to a valid U.S.Any condition resulting from incorrect or inadequate maintenance or care.The defective Device must be received by magicJack within fifteen (15) days of your receipt of your replacement Device or your credit card on file will be charged the full price of the replacement device (MSRP $26.95) plus associated taxes, shipping and handling. Pay any fees required as communicated at the magicJack website.Ship the items being returned to magicJack, LP, together with a written description of the claimed defect, shipping cost will be paid by the customer.Obtain a return material authorization (“RMA”) number (returns without an RMA number will be rejected by magicJack, LP).To avoid being charged for your replacement Device, you must: Should you experience a technical problem with your device during the warranty period, and we determine you need a replacement, you can request a replacement device free of charge. Your magicJack device is warranted against component defects for one year after purchase.
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